Define each agent's knowledge, processing level, response limits and allowed API functions. OpenAI finds relevant information, performs the configured operation when needed and replies in the customer's language.
The agent uses only its assigned product feeds and custom questions and answers. Each website or market can therefore work with a different knowledge base.
Explore data sourcesChoose the agent intelligence level and the maximum credit capacity of one reply. The system uses the mapped model and records its actual consumption.
Assign specific functions to selected agents. The agent recognizes when to call them, passes the required input and uses the returned data in its answer. Orders, tracking, inventory and confirmed cancellation are ready examples.
Explore agent API functionsAI conversations remain available in a dedicated history. When a person is needed, an operator takes over with the existing context or the request continues as a ticket.
How handoff worksCustomers can contact you through live chat or a ticket email address. OpenAI translates both channels, while each widget can connect directly to your team, use an AI agent, or combine both modes.
Add a widget for live or AI support and create ticket email mailboxes. Assign the data sources each AI widget is allowed to use.
In the administration, you configure widget modes, permitted data sources and ticket email mailboxes. The same system can connect customers directly to your team on one website, involve AI first on another and receive email requests for every market.
One platform adapts to every market and support channel.
Live messages are translated in real time, incoming emails become translated tickets and the AI agent replies directly in the customer’s language.
Customers write naturally without choosing the team’s working language. Live chat is translated continuously for both sides, emails are stored as translated tickets, and the AI agent finds relevant information in its assigned sources before answering.
Live chats and email tickets arrive ready for your team to handle.
If AI cannot answer reliably or the customer asks for an operator, it hands the conversation to your live team. Outside working hours, the request can continue as a ticket.
If AI cannot answer reliably, the customer asks for an operator or an escalation rule applies, the conversation moves to the team. The operator receives the history, language and retrieved information; when nobody is online, the same request continues as a ticket.
The operator continues in chat or a ticket with the full context.
Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.
Explore statistics →Translated live chat, email tickets, AI agents, quick replies, automatic categorization, conversation history, statistics and API all work together. Your team keeps the full context and every customer gets help in their own language.
Yes. If customer and agent speak the same language, messages are not translated.
Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.
For everyday customer support, current AI models provide natural and context-aware translations while keeping terminology consistent. The original message remains available for review, and sensitive or complex cases can be handed to a person.
OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.
For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.
The plan determines the monthly credit capacity and the number of managed ticket email mailboxes. Credits reflect the actual cost of an AI operation, including the model used and its input, cached-input and output tokens. All product features are available in every paid plan.
AI answers from your data, follows configured rules and hands the conversation to a human at the right moment.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689