Live chat and real-time translation
Connect customers directly to your team and translate every message in both directions in real time.
More info →
Feature overview
A complete overview of euro.support functionality.
Explore every major module and smaller day-to-day tool for multilingual support, connected communication, AI automation and teamwork.
01
Communication channels
Live chat, email, Gmail, WhatsApp, Messenger and Instagram in one support environment, with optional AI-agent replies for tickets.
Email and tickets
Turn incoming emails into translated, assigned tickets with spam protection, complete history and optional replies from an AI agent.
More info →WhatsApp, Messenger and Instagram
Connect WhatsApp Business, Facebook Messenger and Instagram messages to one shared multilingual inbox for your support team.
More info →Gmail tickets
Connect a Gmail inbox securely, turn new customer emails into tickets and optionally let an assigned AI agent answer reliable requests.
More info →Unified support workspace
Agents handle chats and tickets from one client zone without switching between disconnected tools.
Multiple web widgets
Create and manage support widgets for different websites, brands or customer journeys.
Multiple email inboxes
Connect ticket email addresses and Gmail, then let your team or an assigned AI agent handle incoming requests in one workflow.
Conversation archive
Keep completed chat communication available for later review and context.
02
Languages and translation
Customers and agents can communicate naturally even when they do not share a language.
International support without language barriers
Combine translated communication channels and team workflows into one multilingual support operation.
More info →Automatic language detection
Identify the language of incoming communication before the support team responds.
Two-way live chat translation
Translate customer messages and agent replies during an active conversation.
Email and ticket translation
Translate incoming requests and outgoing ticket replies while preserving the communication thread.
Agents work in their own language
Each team member writes naturally while the customer receives the answer in the required language.
Multilingual customer experience
Use localized widget communication for customers from different markets.
03
AI and automation
AI agents answer from approved knowledge, call connected functions and keep the human team in control.
Configurable AI agents
Create AI agents with their own instructions, knowledge, widget assignments and allowed actions.
More info →Data sources for AI
Connect an AI agent to a Google Merchant feed and your own questions and answers for use in customer conversations.
More info →Questions and answers knowledge
Maintain approved answers, alternative question wording and language versions for precise responses.
AI agent API functions
Assign API functions to selected AI agents so they can retrieve live data or perform a controlled operation during a customer conversation.
More info →Ready-made commerce operations
Prepare order lookup, shipment tracking, inventory lookup and order cancellation functions.
Confirmation of sensitive actions
Require explicit customer confirmation before the AI agent runs an operation such as cancellation.
AI ticket categorization
Automatically assign incoming tickets to active categories configured by the client.
AI-to-human handoff
The AI agent hands a conversation to an operator with complete history or creates a ticket when the team is offline.
More info →AI communication history
Review what AI agents told customers and filter activity by agent, country or period.
04
Team and administration
Practical tools for daily support work, access management, reporting and platform configuration.
Human support team
Add team members who take over conversations and work alongside AI agents.
Category assignments
Control which ticket categories individual agents can access and handle.
Quick replies
Save reusable answers and insert them into chat or ticket communication.
Ticket categories, priorities and statuses
Organize requests with the operational structure your support team uses.
Manual ticket creation
Create a new ticket directly when a customer request starts outside the connected channels.
Widget appearance and branding
Adjust widget presentation and use your own logo for a consistent customer experience.
Blacklist management
Block unwanted senders from entering the ticket processing workflow.
Platform API access
Manage API access for integrations that communicate with the euro.support platform.
05
Statistics and insights
Understand support volume, automation and team workload without assembling separate reports.
Support statistics
Track support activity and use the results to manage daily operations.
More info →Key support overview
See total, open and closed conversations and the share of support involving AI.
Channel, status and language activity
Compare chat and ticket volume and review requests by status and customer language.
AI automation results
Monitor AI conversations, replies, handoffs, translations and support credit usage.
Team workload
Review team availability and assigned, open and completed work by agent.
Flexible reporting periods
Switch between the last week, month and year while keeping the same statistics view.
euro.support
Choose the support setup that fits your team.
Live chat, email tickets and AI agents work in one platform. Start with what you need today and add more channels later.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689