Customer request
The customer can ask directly for an operator. The agent recognizes the request and starts the handoff instead of sending another automated answer.
AI-to-human handoff
AI handles routine questions. A person takes over at the right moment.
Automation does not have to become a dead end. When a customer needs a person or AI lacks reliable information, the conversation continues seamlessly with the live team.
Situation-based escalation
Handoff is also used when reliable data is missing, the case requires a team decision or rules require human review.
History or ticket
The operator receives the entire conversation and information found by AI. If nobody is online, the request can continue as a ticket.
Statistics
Measure support across channels, languages, AI and the team.
Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.
Explore statistics →
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A seamless transition without starting over.
The customer does not repeat the question and the operator does not waste time reconstructing context. AI remains the first layer of help, while complex and sensitive cases safely reach a person.
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Combine AI speed with human judgement.
AI resolves routine requests and hands complex cases to your team with the full conversation context.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689