Email becomes a ticket
Every incoming message creates a traceable request that can be assigned, followed and closed.
Email and tickets
Email and tickets in one support workflow.
Incoming email is checked for unwanted content and converted into an organized request with an owner, status, translation and complete history. You can also assign an AI agent to answer requests automatically when it has enough reliable information.
Translation without losing the original
The team works with translated content and can view the original when needed. The reply is delivered in the customer’s language.
Spam filtering and shared context
Automatic checks separate suspicious messages before translation and AI processing. An operator can add or remove the spam label at any time.
Optional AI ticket replies
Choose an AI agent for incoming tickets. It answers only when it can build a reliable response from its assigned data sources, verified questions and answers, or API functions; otherwise the request stays with the team.
Statistics
Measure support across channels, languages, AI and the team.
Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.
Explore statistics →
euro.support
No request gets lost.
Live chat, email and tickets can continue in one process. Each request can be handled by your team or by the selected AI agent, while ownership, customer history and the next step remain clear.
euro.support
Turn customer emails into organized tickets.
Bring mailboxes, translations, categories and team workflow together without losing the communication history.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689